At Kowteez, customer satisfaction is our top priority. We are committed to providing high-quality products and a seamless shopping experience. However, due to the nature of our business and our specialized product offerings, we have a clear refund and return policy to ensure transparency and fairness for all customers.

1. Return & Refund Eligibility

To uphold the integrity of our products, we only accept returns and issue refunds under the following conditions:

• Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 3 days of receiving your order. We will assist you by offering a replacement or store credit, depending on the situation.
• Incorrect Items: If you receive an incorrect item, notify us within 3 days of receiving your order, and we will promptly arrange for the correct product to be sent.

2. Return Conditions

For a return to be accepted, the following conditions must be met:

✅ The item must be unused, in original condition, and include all tags and packaging.
✅ The return request must be initiated within 3 days of delivery.
✅ Proof of purchase (such as an order number or receipt) must be provided.

📌 Note: Personalized or custom-made items cannot be returned or refunded unless they arrive damaged or defective.

3. Non-Refundable Items

The following items are not eligible for return or refund:

❌ Items that have been used, worn, or altered.
❌ Products purchased on sale or during promotional events.
❌ Digital products, gift cards, or non-physical items.

4. How to Initiate a Return

If you meet the return conditions, please follow these steps:

1️⃣ Contact our support team at contact.kowteez@gmail.com within 3 days of receiving your order to request a return authorization.
2️⃣ Provide details of the issue, including photos if the product is damaged or defective.
3️⃣ Once your return is approved, we will send you return instructions.

📌 Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, we will process your refund:

💳 Refund Method: The refund will be credited to your original payment method or issued as store credit within 7 business days.

6. Special Considerations

We understand that special circumstances may arise. If you believe your case requires exceptional consideration, please contact our support team, and we will do our best to assist you.

7. Contact Us

If you have any questions regarding our Refund & Returns Policy, feel free to reach out:

📍 Address: 61 Rosewood Street, San Lorenzo, CA 94580, US
📞 Phone: 802-961-1333
📧 Email: contact.kowteez@gmail.com

Thank you for choosing Kowteez! We appreciate your support and cooperation in maintaining a high standard of quality and service.