At Kowteez, we are dedicated to ensuring that your order is delivered to you safely and on time. Our shipping policy provides clear information about processing times, delivery estimates, and shipping costs.

1. Order Processing Time

✅ All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
✅ You will receive a shipping confirmation email once your order has been dispatched.

2. Shipping Options & Delivery Times

We offer the following shipping options:

🚚 Standard Shipping

  • Delivery Time: 12 to 15 business days
  • A budget-friendly option for those who don’t need immediate delivery but still want reliable service.

🚀 Expedited Shipping

  • Delivery Time: 8 to 12 business days
  • Ensures your order arrives faster than standard shipping.

📌 Note: Delivery times are estimates and may vary depending on your location, customs processing, or unforeseen delays.

3. Shipping Rates

💲 Shipping costs are calculated at checkout based on:

  • Your selected shipping method
  • Your delivery address
  • The size and weight of your order

4. International Shipping

🌍 We ship worldwide! However, international delivery times vary depending on:

  • Your country’s customs process
  • Local postal services

📌 Important: International orders may be subject to customs duties, taxes, or additional fees, which are the buyer’s responsibility.

5. Order Tracking

📦 Once your order has shipped, you will receive a tracking number via email.
⏳ Tracking updates may take 24-48 hours to reflect online.

6. Shipping Delays

While we work hard to meet our delivery estimates, some factors may cause delays, such as:
⚠️ Severe weather conditions
⚠️ Holiday rush periods
⚠️ Customs processing issues

If delays occur, we will keep you informed.

7. Lost or Damaged Packages

💥 If your order is lost or arrives damaged, please contact us immediately at contact.kowteez@gmail.com.
🔄 We will work with the shipping carrier to resolve the issue quickly—either by sending a replacement or issuing a refund.

8. Address Accuracy

📌 Double-check your shipping address before placing an order!
Kowteez is not responsible for incorrect deliveries due to customer errors.

9. Contact Us

For any questions or concerns about our shipping policy, feel free to contact us:

📍 Address: 61 Rosewood Street, San Lorenzo, CA 94580, US
📞 Phone: 802-961-1333
📧 Email: contact.kowteez@gmail.com

Thank you for choosing Kowteez! We appreciate your support and look forward to delivering your favorite products right to your doorstep. 🚀🎉